Privacy policy
We handle your data with care. Below you can read what data we process, why, who we share it with, how long we keep it and what rights you have.
Last updated: 27 October 2026.
Who are we?
Bikeshop Zeeland B.V., trading as Bikeshop Burgh-Haamstede, is responsible for processing your personal data.
Burghseweg 58A, 4328 LB Burgh-Haamstede · Chamber of Commerce no. 85629626
Privacy questions: info@bikeshopburghhaamstede.nl or 0111 – 202 044
What data do we process?
| When | What data |
|---|---|
| You request a quote | Name, email address, phone number, address (for delivery), the bike and options you choose and your comments |
| You contact us | Name, contact details and the content of your message |
| You buy a bike or accessory | The data above, plus billing and payment details and the delivery document (with the mileage) |
| Repair, servicing or warranty | Name, contact details, details of your bike (such as the frame number), a description of the problem and any photos |
| You submit a form on the website | Automatically: your IP address and the time of submission |
For cookies on this website, see our cookie policy.
Why, and on what legal basis?
| Purpose | Legal basis |
|---|---|
| Preparing a quote and discussing it with you | At your request, before we enter into a contract |
| Supplying, delivering and invoicing your order | Performance of the contract |
| Warranty, service and repairs | Performance of the contract and your statutory rights |
| Accounting and tax returns | Legal obligation |
| IP address and time: security and preventing form misuse | Legitimate interest |
| Contact after your purchase, for example about servicing | Legitimate interest |
We don't sell your data and don't use it for advertising or profiling.
Who do we share your data with?
Only when necessary for the purpose you gave it for:
- TransIP — website hosting
- Mollie — if you pay online
- Urban Arrow and Bosch — to order your bike and handle warranty claims
- PostNL or another carrier — your name and address, if we send you something
- Our accountant — billing details only
- Google — for the map and fonts on the website, only with your consent (see the cookie policy)
We make agreements with parties that process data on our behalf, so they handle your data as carefully as we do.
How long do we keep your data?
| Data | Retention period |
|---|---|
| Quote request without purchase | 1 years after last contact |
| Email correspondence | 2 years after last contact |
| Customer and billing details after purchase | 7 years (statutory retention period) |
| Warranty records | Up to 5 years after the warranty period ends |
Security
The website uses a secure connection (https). Only staff who need your data for their work can access it.
Your rights
You can access, correct or delete your data. You can also ask us to restrict its use, object, have your data transferred and withdraw any consent you've given.
Send your request to info@bikeshopburghhaamstede.nl. We'll reply within one month. To make sure the request really comes from you, we may ask you to verify your identity.
Complaint?
Please contact us first and we'll find a solution together. You can also always lodge a complaint with the Dutch Data Protection Authority.
Changes
We may update this privacy policy. The current version is always on this page, along with the date of the last change.
Questions about your privacy? Email info@bikeshopburghhaamstede.nl or call 0111 – 202 044.