Terms and conditions

Article 1 — Definitions

• Seller: Bikeshop Zeeland B.V., trading as Bikeshop Burgh-Haamstede, Burghseweg 58A, 4328 LB Burgh-Haamstede, Chamber of Commerce no. 85629626, VAT NL863689322B01, info@bikeshopburghhaamstede.nl, 0111 – 202 044.
• Buyer: the natural or legal person who enters into an agreement with the Seller.
• Consumer: the Buyer who is not acting in the course of their profession or business.
• Product: any bike, accessory or service offered by the Seller.
• New bike: a brand-new (cargo) bike, ordered from the manufacturer on the Buyer's behalf. The Seller currently only sells new Urban Arrow bikes.
• Distance contract: an agreement concluded without the Buyer and Seller being in the shop at the same time, for example via the website, email or telephone.
• Cooling-off period: the period within which the Consumer may cancel a distance contract (article 10).

Article 2 — Applicability

These terms apply to every offer from the Seller and every agreement between the Seller and the Buyer. The Seller makes the terms available before the agreement is concluded, on the website and via a link in the quote. Deviations only apply if agreed in writing.

Article 3 — Quotes and offers

All quotes are non-binding and valid for three (3) days after sending, unless the quote states otherwise. Prices and offers on the website may change without notice. Seller is not bound by obvious mistakes or typing errors.

Article 4 — Agreement

The agreement is concluded as soon as the Buyer accepts the quote in writing (email is sufficient) or has paid the deposit. The Seller confirms the agreement by email. The Seller may refuse an order, stating the reason.

Article 5 — Prices

All prices are in euros and include VAT. Business buyers can receive an invoice with a VAT breakdown on request.

Every electric bike includes the statutory battery disposal fee of € 12,50.

Delivery charges are based on the rates at bikeshopburghhaamstede.nl/bezorging and are always shown in the quote. Collection in Burgh-Haamstede is free.

Article 6 — Payment

• New bikes: a deposit of € 200 by bank transfer after accepting the quote. You pay the balance by bank transfer, before or on delivery. The bike will not be handed over until paid in full.
• Accessories bought separately: payment on purchase.
• Card and cash payments are not possible on delivery.

If a Consumer does not pay on time, the Seller will first send a payment reminder with a 14-day deadline. After that, the Seller may charge statutory interest and statutory collection costs.

Article 7 — Delivery and risk

Delivery times are indicative. If a delivery time is exceeded, the Buyer must first give the Seller a reasonable period in writing to deliver. If delivery still fails, the Consumer may terminate the agreement and will receive a full refund of everything paid.

• New bikes: the delivery time depends on Urban Arrow and is stated in the quote.

Risk for the bike passes to the Buyer when the Buyer, or a person they nominate, takes receipt of the bike.

Article 8 — Delivery

On delivery or collection, Seller checks the bike together with Buyer and Buyer signs a delivery document. This lists the bike, the accessories supplied, the mileage and any visible damage. Please note any visible damage or missing parts on the delivery document. Defects you discover later can still be reported under article 9.

Article 9 — Warranty

Statutory guarantee. Every bike you buy from us must do what you can reasonably expect of it. These statutory rights always apply, alongside the manufacturer's warranty below, and are not limited by these terms.

Manufacturer's warranty on new Urban Arrow bikes. From the date of purchase and for the first owner, Urban Arrow provides:

If you buy a bike from another brand, that manufacturer's warranty applies; the terms are then stated in the quote. Normal loss of battery capacity and wear parts (such as tyres, brake pads, chain or belt, pedals, bearings and harnesses) are not covered by the manufacturer's warranty. Urban Arrow assesses each claim and decides whether the part is repaired or reimbursed.

The manufacturer's warranty is void if the damage is caused by:

• a fall, accident, misuse or use for which the bike is not intended;
• neglected maintenance, or maintenance or repairs carried out outside an authorised Urban Arrow dealer;
• modifications, or parts and accessories not made by Urban Arrow.

Making a warranty claim. Report a defect within two months of discovering it, by email to info@bikeshopburghhaamstede.nl, with a description, photos and your invoice. We assess the defect in our workshop and submit the claim to Urban Arrow or Bosch. If you live further away, we'll post small parts or collect the bike by arrangement.

Article 10 — Right of withdrawal (cooling-off period)

This article only applies to Consumers with a distance contract. If you buy the bike in our shop in Burgh-Haamstede, there is no statutory cooling-off period.

You may withdraw from the agreement within 14 days without giving a reason. This period starts on the day after you receive the bike (or, for a separate order of accessories, the last item). You may also withdraw before delivery.

Let us know your decision with a clear statement by email to info@bikeshopburghhaamstede.nl., via the withdrawal form on our website, or using the model form below. It's enough to send your notice before the 14 days are up.

Article 11 — Returns and refunds

Returning the bike. After notifying us, you have 14 days to return the bike:

• Collected from the shop: bring the bike back to our shop in Burgh-Haamstede. This is free.
• Home delivery: we'll collect the bike from you by appointment. Collection costs € 0,50 per kilometre, calculated for the trip from our shop in Burgh-Haamstede to your address and back, and is at your expense. We'll tell you the amount in advance. You can also return the bike to the shop yourself free of charge.

Returning accessories. Separate accessories can be brought back or returned at your own cost within the same period.

Refund. We refund everything you have paid, including the € 200 deposit and the standard delivery costs, within 14 days of your notice. We use the same payment method you used. We may wait to refund until we have the bike back.

Trying out and loss of value. You may try the bike as you would in a shop, with a test ride of up to 5 kilometres. If you use the bike more, or it comes back damaged, showing signs of use or with missing parts, we charge for the loss in value. The starting point is the mileage on the delivery document. As a guide, we use this scale, based on the purchase price of the bike:

We never charge more than the actual loss of value.

Bundle offers. With a promotional bundle (for example a bike with free accessories), you return the whole bundle. If you keep the accessories, we charge for them at the normal price.

Cancelling outside the cooling-off period. If you cancel a purchase with no right of withdrawal, or where it no longer applies — for example a purchase in the shop, a business purchase, a custom order (article 12) or after the 14-day cooling-off period has ended — we keep the € 200 deposit as a cancellation fee. Within the cooling-off period, you'll always get your deposit back in full.

Article 12 — Exceptions to the right of withdrawal

The right of withdrawal does not apply to:

• a bike or part made or modified to your specifications outside the manufacturer's standard range, such as a special build or fitting of non-standard parts. Choosing a standard colour or battery does not count;
• sealed software or digital services that you have unsealed or activated, such as an activated Connected Module subscription;
• bikes with a number plate registered in your name with the RDW (for example speed pedelecs).

Article 13 — Retention of title

The bike and accessories remain the Seller's property until the Buyer has paid in full.

Article 14 — Liability

Insofar as the law permits, the Seller's liability is limited to the amount paid out by its liability insurance or, if it pays nothing, to the invoice value of the Product. The Seller is not liable for indirect loss, such as consequential loss or loss of profit. These limits do not apply in the event of intent or gross negligence by the Seller, and do not affect the Consumer's statutory rights.

Article 15 — Force majeure

The Seller need not fulfil an obligation for as long as force majeure prevents it. This includes supply problems at Urban Arrow, transport disruption, fire, theft and pandemics. If the force majeure lasts longer than 60 days, either party may terminate the contract; anything already paid will then be refunded.

Article 16 — Complaints

If you have a complaint, please email it as soon as possible to info@bikeshopburghhaamstede.nl with a clear description. You'll receive a full response within 14 days. If it takes longer, we'll let you know within those 14 days when to expect an answer.

Article 17 — Disputes and applicable law

Dutch law applies to all contracts. We prefer to resolve any dispute together. If that fails, the court in the Zeeland-West-Brabant district has jurisdiction. A Consumer may also take the dispute to the court of their own place of residence.

Article 18 — Amendments

The Seller may change these terms. The current version is always on the website. A contract is governed by the terms in force when it was concluded.

Article 19 — Contact

Questions about these terms? Email info@bikeshopburghhaamstede.nl or call 0111 – 202 044 (available during shop opening hours).